ITSM

Improve communications, build teamwork, increase profits and reduce costs.

The Challenge

IT resellers require a unique combination of infrastructure to complement the flow of vendor and pricing information and careful tracking required to efficiently provide outstanding customer services while keeping costs under control.

These usually fall into five major categories, including Quoting, Licence Management, Warranty/RAs, Financial Management and Relationship Management. Traditionally, these areas each operated independently causing serious operational inefficiencies.

The Solution:

Dynamics 365 for ITSM provides a unique platform to integrate information flow providing more accurate tracking and streamlined processing of valuable customer data.

Powered by Microsoft Dynamics 365, Dynamics 365 for ITSM is a flexible solution that works the way a reseller works, adapting to each reseller’s culture with its unique way of responding to customer needs. Dynamics 365 for ITSM integrates well with Microsoft Office programs, including Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft SharePoint.