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Dynamics 365 Global
  • Home
  • Microsoft Dynamics 365
    • Marketing
    • Sales
    • Customer Service
    • Project Operations
    • Field Service
    • Business Central
    • Finance & Supply Chain
    • Copilot AI
    • For Microsoft 365 Users
  • Industry Solutions
    • Aged Care
    • eCommerce/Retail
    • Education & Schools
    • Equipment & Safety
    • ESG
    • Legal Services
    • Manufacturing
    • Member Management
    • NDIS/Healthcare
    • Sports
    • Utilities & Government
    • Wealth Management
  • Power Platform
    • Power Apps
    • Power Automate
    • Power BI
    • Power Pages/Portals
  • Services
    • Amazon Business Punchout
    • AP Automation
    • Contract Admin CLM/CPQ
    • Design, Build, Support
    • HR Management
    • Licensing
    • MYOB Migration
    • Payroll
    • Risk Management
    • Salesforce Migration
    • Xero Migration
  • Pricing

Dynamics 365 Customer Service, Customer Service Desk

Earn customers for life

Dynamics 365 Customer Service provides a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers. We believe that knowing your customers enables you to personalize each experience and optimizes your agents' productivity so you can earn customers for life.


The agent experience is the heart of Dynamics 365 Customer Service. The key to improving satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.


We offer several app experiences for you to choose from, depending on your support organization's needs.


Use Customer Service to:

  • Track customer issues through cases
  • Record all interactions related to a case
  • Share information in the knowledge base
  • Use unified routing to efficiently route work items
  • Manage conversations across channels, including voice
  • Use AI-driven embedded insights and analytics to improve customer satisfaction
  • Collaborate with experts in Microsoft Teams
  • Create and track service levels through service-level agreements (SLAs)
  • Define service terms through entitlements
  • Manage performance and productivity through reports and dashboards
  • Create and schedule services
  • Participate in chats

Customer service software, customer service desk, Improving customer service.

Dynamics 365 Customer Service

Microsoft Dynamics 365 integrates seamlessly with your existing Microsoft software providing a complete set of tools and capabilities to manage and optimize your customer service. 

With Microsoft Dynamics 365, you can streamline your customer service operations and workflows, and automate repetitive tasks.

Empower your agents with a unified and intuitive interface that gives them access to all the information and resources they need to resolve customer issues faster and more effectively.

Delivering exceptional customer service

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