Dynamics 365 Customer Service provides a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers. We believe that knowing your customers enables you to personalize each experience and optimizes your agents' productivity so you can earn customers for life.
The agent experience is the heart of Dynamics 365 Customer Service. The key to improving satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.
We offer several app experiences for you to choose from, depending on your support organization's needs.
Use Customer Service to:
Customer service software, customer service desk, Improving customer service.
Microsoft Dynamics 365 integrates seamlessly with your existing Microsoft software providing a complete set of tools and capabilities to manage and optimize your customer service.
With Microsoft Dynamics 365, you can streamline your customer service operations and workflows, and automate repetitive tasks.
Empower your agents with a unified and intuitive interface that gives them access to all the information and resources they need to resolve customer issues faster and more effectively.
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